Solutions for
solicitors
Solutions for Chartered Surveyors
Core IT Support Services – desktop to datacentre.
“With an Xpedient support contract there is no doubt who owns the problem, no gaps in your support and no need to shuttle back and forth between different suppliers when you just need it fixed”.
- Managed IT Services with proactive remote management and diagnostics.
- Help Desk Service with CallTrak fault call management and reporting suite.
- Support Options for hardware, network infrastructure and application software.
- Flexible layered support
- Fixed monthly contracts, bank of hours, telephone support or pay-as-you-go.
- Service Level Agreements with guaranteed response times and call escalation.
- Multi-vendor co-ordination.
- Multi-platform support - Windows, Apple Mac, Netware, Linux support. including Citrix and Terminal Services.
- Digital dictation, document imaging and management systems.
- Insourcing with skills transfer and IT Outsourcing.
- Support for legacy systems and applications.
- Preventative Maintenance visits.
- Loan equipment.
- Monthly call statistics and performance reporting.